Terms of Use
Terms and Conditions
Thank you for choosing OK TOUR
The following clause is about contract terms and conditions for product purchases. Please read carefully and if you have any questions, please feel free to ask us. It is to protect both parties from any disadvantages due to misapprehension.
[Tour General Notices]
If you are arriving by air, please confirm tour availability with our agent before issuing your ticket. Tours may be canceled if the minimum number of participants is not met. If a tour becomes unavailable, we are only responsible for refunds in accordance with our terms and conditions; we are not responsible for any related airfare or accommodation costs. Your reservation is confirmed only after tour availability has been verified, full payment has been received, and you have received an email with your booking number and meeting point details. If you do not provide the required information (e.g., flight details, meeting point confirmation) in a timely manner as requested by our staff, you may be refused participation without a refund. Unless otherwise noted, gratuities for guides and drivers, as well as fees for optional activities, must be paid in cash in local currency on site. All tour prices are subject to an additional 5% tax. Prices for optional tours and admission fees may change depending on the date and local supplier conditions, and the order of the itinerary may change or optional activities may not be available due to local circumstances. The tour itinerary may include shopping options not listed on the schedule; any purchases are entirely voluntary. Depending on the number of participants joining the tour, the vehicle type, guide assignment, and meeting time may change; please ensure you maintain reliable contact until the tour day. If you are traveling from Korea, we recommend enabling mobile roaming. Travel insurance, if desired, should be purchased separately. Please refrain from leaving the group and observe basic etiquette. Do not make personal requests of the guide. Safeguard your valuables and cash to avoid loss or accidents. The company is not responsible for lost valuables and may be unable to assist in recovery. Due to personal negligence, acts of God, force majeure, or local conditions (e.g., road closures, natural disasters, vehicle damage or theft), the itinerary may be changed or partially canceled without prior notice. In such cases, liability for losses is disclaimed in accordance with industry practice.
Article 1 (Main Purpose)
This clause is to clarify your convenience, safety and the detailed information of the contract between customer and company.
Article 2 (Contract Expiration Date and Contract Formation)
Our company considers all contract signed by walk in, e-mail, by phone, fax and etc (all available communication methods) to be valid as a contract formation unless a complaint regarding the contract has been reported within 3 days (72hrs), if not, our company will consider the contract to be settled.
Article 3 (Deposit and Collection)
1) Exemption of pre-arranged agreement, minimum 30% of the total price must be deposited. For the tours including air-flights, deposit amount higher than the flight ticket fare must be paid to complete the reservation. Unpaid balance has to be paid before 30 days prior to the departure date.
2) If you prefer to pay on departure date, your credit card information and the minimum deposit must be collected to settle for an agreement with the employee, being late or not showing at the departure date will not exclude customer's duty to pay for the unpaid balance. (This clause can only be applied for tours with less than 3 nights or tours excluding flights.)
Article 4 (Changing reservation/cancellation)
1) The regulation below will be applied as standards, but extra fees will be charged by OK TOUR for Cancelation/Refunds. (Day tour:$20, Less than 2 nights tour:$30, More than 3night: $50) - per person
2) By sending us proof regarding the death or serious injury of your/spouse's immediate family, cancelation within 10 days of departure can be refunded 100%(except for the service charge) or can be re-scheduled.
※ Bus tour - Cancel/Refunds
1. More than 90 days prior to departure date: 100% Refundable
2. Between 70-89 days: 20% Penalty
3. Between 50-69 days: 40% Penalty
4. Between 30-49 days: 60% Penalty
5. Less than 29 days left : Non-Refundable
※ Bus tour - In case of schedule changes
Alteration of departure date is available without penalties if altered at least 7 days before the departure date. (All other tours, with exception of one day tour, must be altered at least 2 weeks before the departure date.)
※ Flight/Via rail included Tour
Cancellation/Refund policies are same as the Bus Tour, Flight/Via rail tickets are non-refundable, and departure date can be altered before 2 weeks from the departure date. Any penalties and price differences caused by the alteration or cancellation is under your expense.
※ Flight Only
Chosen airline terms are applied, please contact to our agent in charge of your reservation.
※ Cruise
Chosen Cruise terms are applied, please refer to the staff in charge of your reservation.
Article 5 (About No-show or late for bus tour)
1) Being late for more than 10 mins at the meeting place without notice will be considered as a No-Show, it is non-refundable/changeable.
2) With exception of special arrangements, all customers have to be on time. Customers using public transportation have the obligation to arrange their trips to be on time for the meeting. All information regarding the public transportation within Vancouver can be found at www.translink.bc.ca. Please note that weekend/holiday schedules differ from weekdays.
3) The customer has the total liability against the immigration office or custom examination, failure to proceed the tour due to any problem caused at the immigration will not grant you any compensation or refunds.
Article 6 (Complaints and Compensation)
Complaints must be reported by fax or emailed within 72 hours after the tour. All complaints received will be dealt after organizing the information that are collected from related staff members, other accompanied customers and local staffs on site.
Article 7 (Refund rule)
1) If a customer has an out of pocket expense because of changes on tour conditions or tour fee changes, a) If it has happened before the tour, the request for reimbursement must be made before the tour starts. b) If it is happened during the tour, the request for reimbursement must be made within 10 days from the last day of the tour.
2) If a customer has an out of pocket expense because of cancellation of a tour, a) If it has happened before tour, the refund must be made before the tour start day. b) If it has happened during the tour, the refund must be made within 10 days from the last day of the tour.
3) If the customers could not receive services in regards accommodations, meals, tours and etc, including the tour, due to the customer’s personal circumstances. The customer will not be reimbursed.
Article 8 (Our Responsibility)
If the customer has an out of pocket expense due to the fault of our company or its employees (knowingly or not), our company bears a responsibility of reimbursement.
Article 9 (Exemption from liability)
1) If the company experiences extra expenses due to the fault of the customer, the customer has a responsibility to reimburse our company. The customer might be denied entry to the country if the customer fails to bring the necessary documents for travel or due to the problems of a personal nature. The company doesn't have liability in these cases.
2) If the tour cannot proceed due unforeseen circumstances including but not exclusive to natural disaster, deteriorating weather conditions, command of government, irresistible force, our company has a no liability by the default.
3) Keep personal belongings yourself. In case of any theft, the customer must report to their insurance company for reimbursement as soon as possible.
4) Our company disclaim the responsibility for damages caused by a careless mistake.
5) Our company don't have a responsibility to take up an insurance policy for the tour. The customer must get an insurance for the tour individually.
The following clause is about contract terms and conditions for product purchases. Please read carefully and if you have any questions, please feel free to ask us. It is to protect both parties from any disadvantages due to misapprehension.
[Tour General Notices]
If you are arriving by air, please confirm tour availability with our agent before issuing your ticket. Tours may be canceled if the minimum number of participants is not met. If a tour becomes unavailable, we are only responsible for refunds in accordance with our terms and conditions; we are not responsible for any related airfare or accommodation costs. Your reservation is confirmed only after tour availability has been verified, full payment has been received, and you have received an email with your booking number and meeting point details. If you do not provide the required information (e.g., flight details, meeting point confirmation) in a timely manner as requested by our staff, you may be refused participation without a refund. Unless otherwise noted, gratuities for guides and drivers, as well as fees for optional activities, must be paid in cash in local currency on site. All tour prices are subject to an additional 5% tax. Prices for optional tours and admission fees may change depending on the date and local supplier conditions, and the order of the itinerary may change or optional activities may not be available due to local circumstances. The tour itinerary may include shopping options not listed on the schedule; any purchases are entirely voluntary. Depending on the number of participants joining the tour, the vehicle type, guide assignment, and meeting time may change; please ensure you maintain reliable contact until the tour day. If you are traveling from Korea, we recommend enabling mobile roaming. Travel insurance, if desired, should be purchased separately. Please refrain from leaving the group and observe basic etiquette. Do not make personal requests of the guide. Safeguard your valuables and cash to avoid loss or accidents. The company is not responsible for lost valuables and may be unable to assist in recovery. Due to personal negligence, acts of God, force majeure, or local conditions (e.g., road closures, natural disasters, vehicle damage or theft), the itinerary may be changed or partially canceled without prior notice. In such cases, liability for losses is disclaimed in accordance with industry practice.
Article 1 (Main Purpose)
This clause is to clarify your convenience, safety and the detailed information of the contract between customer and company.
Article 2 (Contract Expiration Date and Contract Formation)
Our company considers all contract signed by walk in, e-mail, by phone, fax and etc (all available communication methods) to be valid as a contract formation unless a complaint regarding the contract has been reported within 3 days (72hrs), if not, our company will consider the contract to be settled.
Article 3 (Deposit and Collection)
1) Exemption of pre-arranged agreement, minimum 30% of the total price must be deposited. For the tours including air-flights, deposit amount higher than the flight ticket fare must be paid to complete the reservation. Unpaid balance has to be paid before 30 days prior to the departure date.
2) If you prefer to pay on departure date, your credit card information and the minimum deposit must be collected to settle for an agreement with the employee, being late or not showing at the departure date will not exclude customer's duty to pay for the unpaid balance. (This clause can only be applied for tours with less than 3 nights or tours excluding flights.)
Article 4 (Changing reservation/cancellation)
1) The regulation below will be applied as standards, but extra fees will be charged by OK TOUR for Cancelation/Refunds. (Day tour:$20, Less than 2 nights tour:$30, More than 3night: $50) - per person
2) By sending us proof regarding the death or serious injury of your/spouse's immediate family, cancelation within 10 days of departure can be refunded 100%(except for the service charge) or can be re-scheduled.
※ Bus tour - Cancel/Refunds
1. More than 90 days prior to departure date: 100% Refundable
2. Between 70-89 days: 20% Penalty
3. Between 50-69 days: 40% Penalty
4. Between 30-49 days: 60% Penalty
5. Less than 29 days left : Non-Refundable
※ Bus tour - In case of schedule changes
Alteration of departure date is available without penalties if altered at least 7 days before the departure date. (All other tours, with exception of one day tour, must be altered at least 2 weeks before the departure date.)
※ Flight/Via rail included Tour
Cancellation/Refund policies are same as the Bus Tour, Flight/Via rail tickets are non-refundable, and departure date can be altered before 2 weeks from the departure date. Any penalties and price differences caused by the alteration or cancellation is under your expense.
※ Flight Only
Chosen airline terms are applied, please contact to our agent in charge of your reservation.
※ Cruise
Chosen Cruise terms are applied, please refer to the staff in charge of your reservation.
Article 5 (About No-show or late for bus tour)
1) Being late for more than 10 mins at the meeting place without notice will be considered as a No-Show, it is non-refundable/changeable.
2) With exception of special arrangements, all customers have to be on time. Customers using public transportation have the obligation to arrange their trips to be on time for the meeting. All information regarding the public transportation within Vancouver can be found at www.translink.bc.ca. Please note that weekend/holiday schedules differ from weekdays.
3) The customer has the total liability against the immigration office or custom examination, failure to proceed the tour due to any problem caused at the immigration will not grant you any compensation or refunds.
Article 6 (Complaints and Compensation)
Complaints must be reported by fax or emailed within 72 hours after the tour. All complaints received will be dealt after organizing the information that are collected from related staff members, other accompanied customers and local staffs on site.
Article 7 (Refund rule)
1) If a customer has an out of pocket expense because of changes on tour conditions or tour fee changes, a) If it has happened before the tour, the request for reimbursement must be made before the tour starts. b) If it is happened during the tour, the request for reimbursement must be made within 10 days from the last day of the tour.
2) If a customer has an out of pocket expense because of cancellation of a tour, a) If it has happened before tour, the refund must be made before the tour start day. b) If it has happened during the tour, the refund must be made within 10 days from the last day of the tour.
3) If the customers could not receive services in regards accommodations, meals, tours and etc, including the tour, due to the customer’s personal circumstances. The customer will not be reimbursed.
Article 8 (Our Responsibility)
If the customer has an out of pocket expense due to the fault of our company or its employees (knowingly or not), our company bears a responsibility of reimbursement.
Article 9 (Exemption from liability)
1) If the company experiences extra expenses due to the fault of the customer, the customer has a responsibility to reimburse our company. The customer might be denied entry to the country if the customer fails to bring the necessary documents for travel or due to the problems of a personal nature. The company doesn't have liability in these cases.
2) If the tour cannot proceed due unforeseen circumstances including but not exclusive to natural disaster, deteriorating weather conditions, command of government, irresistible force, our company has a no liability by the default.
3) Keep personal belongings yourself. In case of any theft, the customer must report to their insurance company for reimbursement as soon as possible.
4) Our company disclaim the responsibility for damages caused by a careless mistake.
5) Our company don't have a responsibility to take up an insurance policy for the tour. The customer must get an insurance for the tour individually.
Airline cancellation/refund policy
※ Korean Air
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
CANCELLATION AND NOSHOW PENALTY - CAD200 / DEPARTURE DATE CHANGE - CAD120 W/ DIFFERENCE RETURN DATE CHANGE IS FREE WITH SAME FARE OF CLASS ALL OTHER RULE REFER TO AIRLINES
※ Air Canada Domestic Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure. Exception: Aeroplan flight rewards must be cancelled no later than 2 hours before departure.
※ Air Canada International Flight
Cancellations Tickets are non-refundable and are non-transferable. Partially used tickets may be submitted for a refund assessment. The refund will be calculated as follows: Actual fare paid minus the value of the portion of the journey that has been flown and minus the applicable fee. Cancellations can be made up to 45 minutes prior to departure.
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
Third-party Cancellation/Refund Policy
※ Korean Air : Cancellation $390, Change Date $290 + Class Differences
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
※ Air Canada : Change Date $100
* These ticket rules may apply differently depending on the class you are using, so please check again with a travel counselor.
